​Terms & Conditions

1. Agreement

These Terms and Conditions (the “Agreement”) form an integral part of the overall agreement between you (referred to herein as the “Client”) and Tastify Food, LLC, a Tennessee limited liability company (“Tastify”). Client agrees that these terms and conditions have been reviewed and accepted by Client upon payment of the initial Deposit. Tastify and Client may be referred to herein individually as a “Party” or collectively as the “Parties.”

2. Nature of Services

Client understands and agrees that the services requested of Tastify will be performed by chefs contracted for hire through Tastify (“Chef” or “Chefs”), and by service staff employed or contracted by Tastify (“Staff”). Our Chefs will perform some or all of the following services: work with Client to develop and create a personalized menu for event(s), conduct all grocery shopping required to prepare the meal(s) designed by the chef, perform meal preparation and presentation, and complete kitchen clean-up (hereafter referred to as the “Services”).

3. Estimates

Tastify shall provide Client with a written estimated cost for performing the Services (the “Estimate”). The Estimate shall be delivered to Client through Tastify’s booking software upon booking, unless otherwise agreed to by the Parties. Client understands that any changes to the Services, menu, or scope of the engagement may be made verbally. Confirmation of such changes will be reflected in an adjusted estimate made by Tastify. Though Tastify shall make reasonable efforts to confirm changes in writing, failure by Tastify to submit such written communication shall not excuse Client from responsibility for the costs associated therewith, if made by Tastify in good faith based on communications, verbal or otherwise, between the Parties. Final costs are subject to change for various reasons including, but not limited to, the following:

a. Event Size: If Client’s guest count increases substantially before the event, Tastify shall make commercially reasonable efforts to provide additional Staff, which shall result in additional charges to Client. If Tastify is unable to provide additional Staff, an additional charge may be added to the final bill to cover the increase in duties. Likewise, if Client’s guest count decreases substantially, and the Staff Tastify has arranged is no longer needed, there will be a three hundred fifty dollar ($350.00) charge for each member of the Staff who is not needed and subsequently relieved from duty during or within one week prior to the event.

b. Service Fee: The “Service Fee” item referenced in the Estimate reflects the amount of time the Chef anticipates planning and executing the Services with Client and is calculated as that estimated time multiplied by the Hourly Rate.

c. Substitutions: The Chef reserves sole discretion to substitute seasonal or specialty grocery items based on availability, freshness, or quality. Such changes may cause a variance in grocery costs for which the Client will be held responsible. These changes may not be directly communicated to the Client by Tastify until the event begins.

d. Unforeseen Costs: Client is responsible for any additional costs that are unforeseen by the Parties at the time the Agreement is entered into but arise from issues beyond the reasonable control of Tastify.

e. Gratuity: The Estimate includes a 20% gratuity that is split among all working members of the event team. If Client wishes to add gratuity in addition to that already included, it can be provided in person or through secondary payment. Failure to recognize the included gratuity on the invoice will not result in any warranty or refund of added gratuity to staff. All payments to staff are final. Gratuity will not be removed from an invoice.

4. Payment to Tastify

a. Advance Deposit: Payment may be made through Tastify’s invoicing software or as otherwise agreed to in writing by the Parties. A partial advance payment in an amount equal to thirty percent (30%) of the total estimated cost (the “Deposit”) must be received by Tastify before the date for Services is reserved. The Deposit secures the booking. No dates will be held secure until this advance payment is processed.

b. Final Payment: Unless otherwise agreed to in writing by the Parties, full payment is due seven (7) days prior to the event date. Cooking and event preparation will not commence until the balance is paid in full. Client agrees that Tastify is authorized to charge Client’s credit card on file for advance payments, balance payments, or post-event surcharges. Client further agrees that there may be additional expenses discovered during or after an event, and that Tastify may process additional charges against Client’s credit card on file for such expenses as soon as practicable. In no event shall Tastify charge Client’s credit card more than three (3) business days after the conclusion of an event, unless Client’s credit card on file is declined or otherwise inoperable. Client represents and warrants that the credit limit for the credit card authorized is sufficient to cover all anticipated charges arising from this Agreement.

c. Method of Payment: Tastify accepts payments processed through Stripe via our booking software only, unless agreed to in advance in writing.

d. Late Payments: A late fee of five percent (5%) per day on the outstanding balance owed by Client will be applied to all invoices outstanding after seven (7) days following the agreed-upon due date. Accounts remaining unpaid after thirty (30) days shall be referred to legal counsel or a collection agency.

5. Cancellation Policy

a. Notice Provided 14+ Days Prior: Either Party may cancel two (2) calendar weeks or more prior to the event date. In this scenario, the full amount of Client’s Deposit will be refunded.

b. Cancellation by Tastify: Tastify may cancel in the event it cannot obtain adequate Staff for an event, or due to circumstances outside Tastify’s reasonable control. Tastify will strive to provide as much notice as practicable. In the event of such cancellation, Tastify will refund all amounts paid by Client up to the point of cancellation.

c. Cancellation by Client (3 to 14 Days Notice): If Client cancels between fourteen (14) and three (3) days prior to the event date, Client’s payments will be refunded after deducting: (i) a four hundred dollar ($400.00) administrative cancellation fee, (ii) reimbursement for any expenses incurred by Tastify in preparation for the Services, and (iii) a fee of seventy-five dollars ($75.00) per Staff member reserved. If the Deposit is insufficient to cover these fees, Client will be invoiced for the remaining balance.

d. Cancellation by Client (Less Than 3 Days Notice): Cancellation within three (3) days or less of the event date results in full forfeiture of Client’s entire Deposit. Tastify shall also invoice Client for reimbursement of all expenses and labor incurred in preparation for the event up to the time of cancellation.

6. Invoices

All invoices include a detailed itemization of costs and fees, including without limitation:

a. Service Fee: The Service Fee is based upon the hourly rate set forth in the Estimate (the “Hourly Rate”), with a minimum of ten (10) hours billed, and increments of one-tenth (0.1) of an hour billed thereafter. The Hourly Rate applies to: client communications, menu creation, site and kitchen walkthroughs, estimate preparation, food and beverage shopping, reserving space and Staff, travel time to the event site, kitchen preparation, meal presentation, labeling leftover food with reheating and storage instructions, and post-event cleanup.

b. Service Staff: Depending on the agreed menu and event scope, Staff may be required. Service Staff is coordinated by Tastify and charged to Client on a per-person shift basis. A “Shift” is the duration necessary for the Services, typically between five (5) and eight (8) hours. If event requirements extend beyond eight (8) hours, Client will be billed an additional one hundred dollars ($100.00) per Staff member per hour.

c. Holidays: Holiday rates are calculated at 100% above the standard rate for Chef and Staff charges. The following days are observed as holidays:

* New Year’s Day (January 1)

* Martin Luther King Day (Third Monday in January)

* Valentine’s Day (February 14)

* St. Patrick’s Day (March 17)

* Easter Sunday

* Mother’s Day (Second Sunday in May)

* Memorial Day (Last Monday in May)

* Father’s Day (Third Sunday in June)

* Independence Day (July 4)

* Labor Day (First Monday in September)

* Thanksgiving Day (Fourth Thursday in November)

* Christmas Eve (December 24)

* Christmas Day (December 25)

* New Year’s Eve (December 31)

d. Food, Beverage, and Rental Costs: Food, beverage, rental, and supply costs are billed as direct expenses without markup. Tastify shall handle necessary shopping and rental reservations. Client pays the Hourly Rate for the Chef’s time spent procuring food, beverages, and supplies.

e. Loading Fee: A loading fee of up to two hundred and fifty dollars ($250.00) may apply to events held at non-residential venues, locations requiring extensive loading/unloading, or events with guest counts exceeding thirty-six (36) people.

f. Special Equipment: If an event requires specialized equipment, Tastify will first attempt to rent the items at Client’s expense. If rental is unavailable, Tastify will purchase the equipment and include the cost on the final invoice. Purchased equipment remains at the event site post-event and becomes the property of the Client. If Client does not wish to retain the equipment, Tastify reserves the right to charge the Hourly Rate for removal, at which point the equipment becomes the property of Tastify without invoice credit.

7. Indemnification

Client shall indemnify, defend, and hold harmless Tastify, its managers, members, employees, and independent contractors from and against any and all claims, demands, losses, costs, expenses, liabilities, damages, and reasonable attorney's fees resulting from Client’s breach of this Agreement, Client’s negligence or willful misconduct, or the negligence or willful misconduct of Client’s agents, guests, or associates.

8. Limitation of Liability

Chefs, service Staff, equipment, and food prepared for Client are provided by or through Tastify at Client’s risk. Tastify shall have no liability to Client for any loss or damage resulting from defects in Services, food, or equipment failure. Tastify is not liable for injuries or illnesses sustained in connection with an event, including food allergies. It is the sole obligation of Client to inform Tastify in writing of any potential food allergies or dietary restrictions for Client or Client's guests prior to the event.

9. Alcohol Policy

Tastify Staff will not pour, serve, or handle alcoholic beverages. If alcohol is served, Client is solely responsible for procuring all alcohol, bar setups, and hiring certified, licensed bartenders. It is Client’s sole responsibility to ensure all guests served are of legal drinking age and to prevent intoxicated individuals from driving. Tastify Staff rely exclusively on Client’s active oversight regarding alcohol management.

10. Non-Interference with Business

During and for a period of eighteen (18) months following the conclusion of Services, Client agrees not to solicit, hire, or induce any employee or independent contractor of Tastify to breach their relationship with Tastify or perform services directly for Client or a third party. If Client breaches this provision, Client agrees to pay Tastify liquidated damages equal to thirty-five percent (35%) of all remuneration paid to the individual during the one (1) year period following their departure from Tastify.

11. Placement Fee

If Client directly hires or engages an employee or contractor of Tastify, Client agrees to pay Tastify a placement fee equal to twenty-five percent (25%) of all remuneration paid to such individual during their first year of engagement. Tastify makes no guarantees regarding worker performance or longevity for direct placements.

12. Mileage Fee

A mileage fee applies to events located 30 miles or more from Tastify’s business address (2828 Old Hickory Blvd, Nashville, TN 37221). Mileage fees will be calculated by Tastify and reflected on the Estimate when the event address is provided in advance.

13. Media Release

Client grants permission to Tastify to use photographs or media captured during the event for marketing, website display, and promotional purposes.

14. General Provisions

a. Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

b. Force Majeure: Neither Party shall be liable for delays or failure to perform obligations (excluding payment of money) caused by severe weather, road blockages, power outages, fires, natural disasters, governmental actions, or other causes beyond reasonable control.

c. Dispute Resolution: The Parties agree to attempt to resolve any dispute in good faith. Unresolved disputes may be submitted to mediation or binding arbitration in Nashville, Tennessee under the rules of the American Arbitration Association.

d. Governing Law: This Agreement shall be governed exclusively by the laws of the State of Tennessee.